If you have already been referred and are waiting for an outpatient appointment or follow up appointment at a hospital or specialist centre, you will need to contact them directly. You can find the details of who to contact on your appointment letter. The surgery is unable to book or chase an outpatient appointment on your behalf.

Princess Alexandra Hospital, Harlow:  01279 827 391 open 8am to 8pm

Addenbrookes Hospital, Cambridge: 01223 274593   / 01223 274900

Broomfield Hospital, Chelmsford: 01245 362000  

Lister Hospital, Stevenage: 01438 284 444

QEII Hospital, Welwyn Garden City: 01438 284 444

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, you will be referred.
Most referrals are sent via the e-Referral Service, formally known as Choose & Book. You will receive a letter from us giving details of how to book your appointment. The letter will include your e-Referral password which will be required when booking your appointment.

If you chose to use Private Health Care, you will be required to contact the hospital of your choice and make your own appointment.

Please note we do not prioritise private referrals (self funding or insured) and they will be treated in the same manner as NHS referrals. You will be able to see your private Consultant without the referral letter and the referral letter will be sent in due course.

Click on the box below to go to the NHS e-Referral service



To access this service you will need:

  • Your date of birth
  • Reference number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

Waiting times for secondary care appointments varies from specialty to specialty

If you have been referred to a specialist and would like more information, in the first instance please contact the service provider directly.

Click on the box below to view NHS waiting times


Referral to Services in West Hertfordshire Trust

Please note any referrals to NHS services in West Herts Trust area, the patient needs to complete their booking action within 6 weeks of the service sending out the patient booking notification.

West Hertfordshire Trust have informed Church Street Partnership to cancel the request for any referrals that are over 6 weeks old, whereby the patient hasn’t completed booking action.

Adult ADHD Non Complex Referrals

Please see following link  following an update from Hertfordshire Partnership University NHS Foundation Trust on ADHD assessment for non complex presenting patients.


Most referrals to other specialists will require you seeing or speaking with a GP. However, there are several local services, listed below, that you are able to make self referrals to.

Please click on the webpage icons below to be taken to the website for the service you require.

If the service is not listed here, please check out our Help & Support Services page

Community Midwife self-referral


01279 827286

Monday – Friday, 8:30am-4:30pm

Family Centre Service

Speak to us on 0300 123 7572.

We’re open Mon-Fri, 8am-6pm.



You can refer yourself directly to a psychological therapies service (IAPT) without seeing your GP. These services offer therapies, such as cognitive behavioural therapy (CBT), for common problems including: stress, anxiety, depression, obsessive compulsive disorder (OCD) and phobias

Marie Stopes UK

You don’t need a GP referral to access NHS funded abortion care. We provide NHS-funded and self-funded abortion and vasectomy care through our network of local clinics all over England. You can give us a call whenever you need us. Our advice line is available 24 hours a day, 7 days a week.
0345 300 8090 

We offer abortion treatments and free pregnancy testing, sexually transmitted infection screening and a fully comprehensive contraceptive service.
0333 004 6666


Confidential advice and support is available from Sexual Health Hertfordshire.

0300 008 5522

Working in partnership with the NHS, we provide STI testing, diagnosis and treatment, oral contraception, the morning after pill and specialist remote clinical support.
Wellbeing Service

The Wellbeing Service offers free and confidential talking therapy and practical support for people experiencing a wide range of mental health problems such as: worry, low mood, insomnia and stress.

Young Concern Trust (YCT)

YCT specialises in supporting children and young people aged 5 – 25 years, their families and the professionals who work with them.
Telephone: 01279 414090

Your right to patient choice

Your right to make an informed choice about GP and other services that are provided or paid for by the NHS is part of the NHS Constitution.

The NHS Constitution is also available in EasyRead format. (PDF, 3.8 MB, 51 pages)

The NHS Choice Framework sets out patients’ rights to choice in healthcare, where to find information to help choose and how to complain if choice is not offered.

Please refer to Patient choice – Hertfordshire and West Essex NHS ICB