Church Street Surgery

30a Church Street, Bishop's Stortford, Hertfordshire , CM23 2LY | Tel: (01279) 657636 - Please call NHS 111 after 18.30 (we are also closed weekends and Bank Holidays)

Thorley Health Centre, Thorley, Bishop's Stortford, Herts, CM23 4EG - Please call NHS 111 after 18.30 (we are also closed weekends and Bank Holidays)

Haymeads Health Centre, Herts and Essex Hospital, Bishop's Stortford, Herts, CM23 5JH - Front desk open 8.30am-12.30pm Mon-Fri



In line with NHS England guidance, we have changed the way that repeat prescriptions are ordered and processed. A batch of 3-6 months of prescriptions will be sent to your nominated pharmacy. 


We are unable to take prescription requests by telephone

If you take regular medication it is your responsibility to request the prescription in good time to allow time for processing.

All requests for repeat medication must be made in writing. You may do this in several ways:

  • Via online service (NHS App, SystmOnline, Airmid). You will need to register to use this service 
  • Via the practice website online form Order your prescription online
  • Via an eConsult online form
  • Via your nominated pharmacy if you have set up repeat prescription requesting (please speak to your pharmacy for details) 
  • Filling in a repeat request form at the practice 


Please allow Four full working days before collecting your prescription from a surgery and Five working days if collecting your medicines directly from a pharmacy. These times start the day after you have put your prescription request in.

NB: The doctors cannot take responsibility for prescribing medication unless patients are up to date with health checks and reviews. If you do not attend for a regular review when invited by the surgery the doctors may withdraw the repeat prescription facility for your own safety.

Prescription Prepayment Certificate (PPC)

If you are not eligible for free prescriptions and you need more than 12 prescription items per year (2 or more per month), you can save money by obtaining a prepayment certificate. Certificates can be obtained that are valid for 3 or 12 months. Click here for more information on PPC by NHS Choices, or speak to your pharmacist.


Electronic Prescribing (EPS)

Church Street Partnership now offers electronic prescribing. This is a way of sending prescriptions securely to the patients’ chosen pharmacy, without the need for a paper copy. If you have regular repeat prescriptions and wish to use the service, please advice the surgery of your nominated pharmacy.

For further information, please download the following document produced by the Health and Social Care Information Centre: EPS information for patients


Hospital Discharge Medication

If you have a query about medication you received recently from Princess Alexandra Hospital, please call their patient medicine helpline: 01279 827054 (Mon-Fri, 9am – 5pm)



Order your prescriptions

Requests for medications that have not been issued for some time, or require a review will not be authorised. Please be aware that you may be asked to book an appointment with a GP for a review

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