Routine appointments

You can now book an appointment by completing an Online Patient Triage Request available (no username or password required) between 8am to 6.30pm.

Your request for an appointment will be assessed on urgency. Patients who require urgent medical attention will be prioritised. For non urgent medical queries you may be offered a routine appointment.

Church Street Partnership have been working hard to offer a high level of care to our patients, which is continually reviewed by our team. Telephone Appointments are offered to all patients who wish to speak to a GP / Nurse / Physician Associate. Please ensure we have your correct contact details & try to keep your phone line free.

Our receptionist cannot provide a definitive time for the call back. Please do not keep calling the surgery to check for the time of your call, you will receive at least two attempts to contact you.

We kindly ask that all patients try and stick to our ‘One Problem Per Consultation’ policy.  The main reason for this request is for clinical safety.

We know that getting an appointment with the doctor is sometimes difficult and that some patients ‘save’ their problems and present them to the doctor at the same time, with or without a list.

We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration.

Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests to keep you safe.

We would always encourage patients to book double or multiple appointments if there are multiple problems that need discussing.

Initial MSK Physiotherapy Appointments

Instead of seeing a GP for musculoskeletal issues, Church Street Partnership patients will now receive an initial telephone consultation with a First Contact Physiotherapist for non-complex MSK issues. First Contact Physiotherapist directly are advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis and management of musculoskeletal (MSK) conditions. They can refer you on to other services, or back to your GP for further investigations if required.

Minor Eye Conditions

The NHS operates a service for Minor Eye Conditions. Please telephone one of the opticians below to make an appointment first, if you are suitable for this service, you will be assessed by a clinician at an optical practice:

  • Martin Reynolds Opticians 24 North St Bishops Stortford CM23 2LW tel. 01279 757767
  • Specsavers 10-12 Broad Walk, Harlow CM20 1HT 01279410888.

This is not a walk-in service and requires an appointment but if you would prefer to visit a practice to arrange an appointment rather than telephone them
you are welcome to do so. Please find this list for additional MECS practices MECS Practice List for West Essex Area (

Dental Issues

Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.


It is often necessary for the doctor or nurse to examine a patient during a consultation. If you are uncomfortable with this you can request the presence of a chaperone (observer).

Ideally, you should advise practice staff when you book your appointment and/or check in if you need a chaperone. You can also request one during the consultation, however please be aware that the examination cannot proceed if a chaperone is not available and your appointment may need to be rearranged.

The practice has several female members of staff who have been trained to act as chaperones. We are currently unable to offer a male chaperone.

Please click here for our Chaperone Policy and further details


Urgent appointments

Urgent, same day consultations are for problems that will not wait – please do not use them for medication, sick notes or ongoing problems that can safely wait. Please contact the surgery on 01279 657636 if you require an urgent appointment.

A member of our reception team may ask you some questions regarding the reasons for your call and ask you to provide some details.  The reason for this is to provide the clinical team with important information, to enable the team to prioritise in order of clinical urgency. The practice has a Duty Doctor working from 8am to 6.30pm, Monday to Friday. Many medical queries can be dealt with by telephone consultation, however, if the clinical team decide that a patient needs to be seen face to face, an on site appointment will be arranged at one of our branches.


Cancelling your appointment

You can cancel an appointment by accessing the NHS App, or SystmOnline.

Alternatively, you can call the practice to cancel appointments due that day or submit an online consult

Accurx – Submit an Online Consultation

Consult with a Doctor online




Extended access

GP, Nurse and physiotherapy appointments are available in this area evenings and weekends. You may be offered a face to face or telephone appointment. This is part of an ‘extended access’ service for patients registered at practices in Bishop’s Stortford, Sawbridgeworth and Much Hadham. This is a shared service and you may be seen by a Clinician from another practice or at one of the other surgeries.

You can book appointments with a GP, Nurse or other health professional (subject to availability) in the evenings between 6.30-8pm and weekends from 9am-1pm. Appointments can be booked either in advance or on the day and will be held in different locations across the area.

Home visits

Housebound patients requiring a routine or non-urgent home visit will be visited by one of the practice GPs. These visits can take several weeks to organise, longer if you require a specific GP. Home visits take a long time and if you are able to come into the surgery with assistance for routine reviews you are likely to be seen sooner and with a greater choice of GP.

For home visits requests, please contact our reception team.

If you have an urgent need for a home visit telephone the surgery and the receptionist will take your details and notify the duty doctor. The doctor will call you as soon as possible and discuss your problem with you or your carer. Same day visits in Hertfordshire are carried out by the Acute In-Hours Visiting Service, provided by Herts Urgent Care. It is a HUC GP that will visit you and the surgery will receive a written report by the next working day.