Appointments
Routine appointments
You can now book an appointment by completing an Online Patient Triage Request. You do not need a username or password.
Your request for an appointment will be assessed on urgency. Patients who require urgent medical attention will be prioritised. For non urgent medical queries you may be offered a routine appointment.
Please ensure we have your correct contact details & try to keep your phone line free.
If your appointment is a telephone consultation there will be least two attempts to contact you.
We kindly ask that all patients try and stick to our ‘One Problem Per Consultation’ policy. The main reason for this request is for clinical safety.
We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration.
Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests to keep you safe.
Initial MSK Physiotherapy Appointments
Patients may be referred for an initial telephone consultation with a First Contact Physiotherapist for uncomplicated physiotherapy issues. First Contact Physiotherapist are advanced practitioners working within primary care with extensive expertise in the clinical assessment, diagnosis and management of musculoskeletal (MSK) conditions. They can refer you on to other services, or back to your GP for further investigations if required.
Minor Eye Conditions
The NHS operates a service for Minor Eye Conditions. Please telephone one of the opticians below to make an appointment first. If you are suitable for this service, you will be assessed by a clinician at an optical practice:
- Martin Reynolds Opticians 24 North St Bishops Stortford CM23 2LW tel. 01279 757767
- Specsavers 10-12 Broad Walk, Harlow CM20 1HT 01279410888.
Other MECS practices MECS Practice List for West Essex Area (primary-eyecare.co.uk
Dental Issues
Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency you can contact 111 for advice.
Chaperones
It is often necessary for the doctor or nurse to examine a patient during a consultation. If you are uncomfortable with this you can request the presence of a chaperone (observer).
The practice has several female members of staff who have been trained to act as chaperones. We are currently unable to offer a male chaperone.
Please click here for our Chaperone Policy and further details
Urgent appointments
Urgent, same day consultations are for problems that cannot wait.
Please do not use them for medication, sick notes or ongoing problems that can safely wait.
Please contact the surgery on 01279 657636 if you require an urgent appointment.
The reception team may ask you some questions about the reasons for your call and ask you to provide some details. This helps the clinical team be aware of important information. The practice has a Duty Doctor working from 8am to 6.30pm, Monday to Friday. Some medical queries can be dealt with by telephone consultation. If a patient needs to be seen face to face, an appointment will be arranged.
Cancelling your appointment
You can cancel an appointment by accessing the NHS App, or SystmOnline.
Patients can telephone the practice to cancel appointments or submit an online consult
Extended access
Doctor, nurse and physiotherapy appointments are available in this area evenings between 6.30-8pm and weekends from 9am-1pm. You may be offered a face to face or telephone appointment. This is an ‘extended access’ service for local patients. This is a shared service and you may be seen by a Clinician from another practice or at one of the other surgeries.
Home visits
Housebound patients requiring a routine or non-urgent home visit will be visited by one of the practice GPs. These visits can take several weeks to organise, longer if you require a specific GP.
For home visits requests, please contact our reception team.
If you have an urgent need for a home visit telephone the surgery. The receptionist will take your details and notify the duty doctor. The doctor will call you as soon as possible and discuss your problem with you or your carer. Urgent home visits in Hertfordshire are carried out by the Acute In-Hours Visiting Service, provided by Herts Urgent Care. It is a HUC GP that will visit you and the surgery will receive a written report by the next working day.
