Online Services

Registering Online for the First Time.

If you wish to have additional access to information, see below for the next steps:

NHS App

You can now book view or cancel appointments, request a repeat prescription or complete an online consult via the NHS App. You may also be able to view a summary of your medical record and your blood test results.

Please contact the surgery if you require any assistance registering for the NHS App.

Please click here to register for, or access the NHS App

SystmOnline

Access to online services connected to your medical record is now via SystmOne. Please click the logo below to access the online system.

The SystmOnline App is available for both iOS and Android devices. Please be aware that it does not currently contain all the features of the SystmOnline website. In particular, it does not allow for viewing detailed coded record (test results, diagnoses etc).

Please click here to access SystmOnline

How to Register

With some online health service providers, you can prove who you are online using NHS login.

To prove who you are you need to:

Take a photo of your ID (passport, UK or EU driving licence, or European national identity card) using your phone.
Record a short video of your face while you say 4 numbers, or use your camera to scan your face.

You can use your NHS login to register with more than 1 provider.

Use details from your GP surgery

You can register for all online health service providers using details from your GP surgery.

You’ll need to:

Prove who you are. You may be able to do this over the phone. If not, they’ll give you advice about what to do.
Fill in the short registration form they send you.
Log in using the registration details and instructions they send you.

You can use these details to:

Once registered, you will be able to use your online account to:

book routine GP appointments
cancel appointments (including nurse or HCA appointments)
order repeat prescriptions
view problem codes and test results
view current medication, allergies and your NHS number and
update your contact details.

Important: Important

Each person must register for themselves. Parents (or those with parental responsibility) of children under 13 years of age can register for proxy access to online services for their child. We will need to see the photo ID of the parent and the birth certificate for each child.

Once the child reaches 13 year of age, access to online services will be suspended. It can be reactivated if the child gives their consent to their parent having access. This must be done in person, with ID.

Please note that parents do not have an automatic right to access the records of their children who are aged 13-15: the consent of the child must be obtained.

At 16 years of age online access accounts will be suspended and only the patient may re-register.

Please click here for information on Consent for 13+

Inappropriate Use

We hope that patients will find the online services useful. However, if an individual abuses their online account we will block the access and that patient will need to use the other means of booking appointments, requesting repeat prescriptions etc.