Church Street Surgery

30a Church Street, Bishop's Stortford, Hertfordshire , CM23 2LY

Telephone: (01279) 657636

Open - After 5pm ring doorbell

Thorley Health Centre, Thorley, Bishop's Stortford, Herts, CM23 4EG

Haymeads Health Centre, Herts and Essex Hospital, Bishop's Stortford, Herts, CM23 5JH

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Online Services

Please visit our page for further information and instructions. 


Please visit online services to register for the first time. 

Online Services

If you wish to have additional access to information, see below for the next steps. 


If you require additional access rights such as detailed information on your record, please complete the form at the bottom of the page below. 

Access to Your Record



You can download the NHS App via the link below: 

You can now book an appointment, request a repeat prescription or complete an eConsult via the NHS App. You may also be able to view a summary of your medical record and your blood test results.

Please contact the surgery if you require any assistance registering for the NHS App.



Access to online services connected to your medical record is now via SystmOne. Please click the logo below to access the online system. 






To register you will need to come into the surgery with photo ID.

Once registered, you will be able to use your online account to:

  • book routine GP appointments
  • cancel appointments (including nurse or HCA appointments)
  • order repeat prescriptions
  • view problem codes and test results
  • view current medication, allergies and your NHS number and
  • update your contact details.

Following changes to the GP contract, practices across the country are required to make more of a patients’ medical record available to that patient online, if they wish to access the information. Due to these changes the process for registering for online services has become more stringent. Each patient wishing to register for online services must first read the information leaflet also available from the surgery, and complete a registration form. You must come into the surgery, with photo ID and proof of address to complete the registration process. Acceptable forms of ID include a passport or EU driving licence.

Information leaflet  


Registration form 


Each person must register for themselves. Parents (or those with parental responsibility) of children under 13 years of age can register for proxy access to online services for their child. We will need to see the photo ID of the parent and the birth certificate for each child. Once the child reaches 13 year of age, access to online services will be suspended. It can be reactivated if the child gives their consent to their parent having access. This must be done in person, with ID. Please note that parents do not have an automatic right to access the records of their children who are aged 13, 14 or 15: the consent of the child must be obtained.

At 16 years of age online access accounts will be suspended and only the patient may re-register.


Online Questionnaires allow patients with long-term health problems to help manage their condition. Please do not complete questionnaires relating to medical conditions that you do not have.

A simple guide to SystmOnline. 


Patient Online – Getting Started


Protecting your GP records


What you need to know about Patient Online


Inappropriate use

We hope that patients will find the online services useful. However, if an individual abuses their online account we will block the access and that patient will need to use the other means of booking appointments, requesting repeat prescriptions etc.

Inappropriate use includes but is not restricted to: 
– sending abusive messages
– booking, then wasting appointments
– over-ordering medication
– repeatedly requesting services that are not available


Changes to service

Any changes to the online access services will be posted on this website.


SystmOnline App for mobile devices

The SystmOnline App is available for both iOS and Android devices. Please be aware that it does not currently contain all the features of the SystmOnline website. In particular, it does not allow for viewing detailed coded record (test results, diagnoses etc).



Church Street

  • Monday
    08:00am to 06:30pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
  • Saturday
  • Sunday
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