Contact the Practice
Church Street Partnership
30a Church Street
Bishop's Stortford
Hertfordshire
CM23 2LY
Telephone: 01279 657636
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm Haymeads Surgery reception closes at 12.30pm. Thorley Health Centre closes at 5pm daily. Patients are asked to press the video intercom button at Church Street Partnership after 5pm to contact our reception team. |
| Tuesday | 8:00am to 6:30pm Haymeads Surgery reception closes at 12.30pm. Thorley Health Centre closes at 5pm daily. Patients are asked to press the video intercom button at Church Street Partnership after 5pm to contact our reception team. |
| Wednesday | 8:00am to 6:30pm Haymeads Surgery reception closes at 12.30pm. Thorley Health Centre closes at 5pm daily. Patients are asked to press the video intercom button at Church Street Partnership after 5pm to contact our reception team. |
| Thursday | 8:00am to 6:30pm Haymeads Surgery reception closes at 12.30pm. Thorley Health Centre closes at 5pm daily. Patients are asked to press the video intercom button at Church Street Partnership after 5pm to contact our reception team. |
| Friday | 8:00am to 6:30pm Haymeads Surgery reception closes at 12.30pm. Thorley Health Centre closes at 5pm daily. Patients are asked to press the video intercom button at Church Street Partnership after 5pm to contact our reception team. |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
Church Street Partnership switchboard is open from 8am until 5pm. For urgent advice from your GP between 5pm and 6.30pm call 01279 657636 and follow the recorded message instructions.
If you need medical advice between 6.30pm and 8am weekdays, at weekends or bank holidays you should dial 111. You will connect to the NHS 111 service and your problem will be assessed by the call handler. You may be given self-help advice or advised to speak to a pharmacist.
For more serious conditions, a call handler from 111 will call you back and discuss the problem further. If you need to be seen before your own surgery reopens you may be offered an appointment with a GP or a home visit (at the discretion of the service).
Please note that the 111 service operates 24 hours a day and can provide general medical advice. If you are unsure if you need to see a GP, consider calling 111 first.
Patient Accessibility
Church Street Partnership is committed to making our services accessible to all patients. We aim to ensure that everyone can contact us and communicate their needs effectively.
If you have any accessibility requirements, including support for hearing, visual, mobility, or communication needs, or if you have a hidden disability or sensory sensitivity, please let us know when contacting the practice. Informing us of your needs helps us provide the best possible support during your visit or interaction with the practice.
Digital Access
We recognise that some patients may not be able to use our online consult or appointment services. Our reception team are available in person or by phone to support all enquiries and appointments. This ensures that patients who cannot access online services are still able to receive care. Please note that this does not bypass the use of online services for patients who are able to use them, as these remain a key part of our service delivery.
How to make a complaint
At Church Street Partnership, we are committed to providing high quality care. We encourage feedback and take complaints seriously. This page explains how to raise a concern, how it will be handled and your options if you are not satisfied with the response.
