Access to your Health Record

REGISTERING FOR ONLINE ACCESS

First time registration

To register for online access, please visit SystmOne Online Services. You will need to verify your identity.

Requesting detailed record access

If you want access to detailed information on your record, please contact the surgery.

YOUR HEALTH RECORDS

What are health records?

Health records (sometimes called medical records) contain information about your care from NHS services, including your GP, hospital, dentist or optician. Each service keeps separate records. How you request access depends on which service holds the record.

Accessing your GP records online

If you are over 16 and have an online NHS account (via the NHS app, NHS website or another online primary care service), you can now view your GP records, including:

Notes from your appointments
Test results
Letters saved on your record

You cannot access historical records online. To see past records, you will need to make a Subject Access Request.

Sensitive Information

Some information within your record may be sensitive such as safeguarding concerns, mental health notes or some test results. Your GP may discuss such information with you before it appears online to ensure your access is helpful and safe.

Records from other services

This online access only applies to GP records. Records from hospitals, specialists, dentists or opticians are not included.

Access for carers

If you are a carer and want to see information about someone you care fore, speak to reception staff about how to request access.

Security and protecting your information

Online services like the NHS app and website are secure. Only you can access your information. Make sure to:

Keep your login details safe
Never share your password with anyone
Make sure to log out of shared devices
Avoid using public wifi for accessing health records

How to request access

Complete the questionnaire at the bottom of this page
If you prefer not to use an online account, you can request your records through reception

If you do not want to see your health records or would like more information about these changes, speak to your GP or our reception team.

ACCESSING YOUR RECORDS

Getting your GP record

Your GP record includes information such as:

Conditions or allergies
Current medicines
Appointment notes and letters

You can also nominate someone you trust to access your GP record (see proxy access below).

Using your NHS account

Log in via the NHS app or NHS website and register for online services. You will need to verify your identity. You will need to request full record access from our reception team; otherwise you will only have access to medicines and allergies.

Patients with accessibility needs

If you need support accessing your records due to visual, hearing or cognitive impairments, or if English is not your first language, please email us at css.partners@nhs.net We can provide assistance in different formats or languages.

Accessing medical records from other NHS services

To access records from other NHS services (eg. hospital records), you will need to request them directly from the relevant service.

Additional information on health records within your NHS account.

Correcting errors in your medical records

If you notice an error in your medical record, you can contact the appropriate NHS service to have it updated, if appropriate.

Proxy Access – Authorising another person to your record

Medical records are confidential. Only people you have authorised can access your record.

To grant someone access to your records, discuss medication or collect results, please download or collect a copy of our consent form and return to our reception team. To keep your records safe, you may be asked to verify your identity.
It is important you understand the risks of granting access to others and that you are able to keep yourself and your information safe.
Remember you can remove proxy access at any time by speaking to our reception team.

Find out more about proxy access