30a Church Street, Bishop's Stortford, Hertfordshire , CM23 2LY
Telephone: (01279) 657636
Open - After 5pm ring doorbell
See our other Locations
Thorley Health Centre, Thorley, Bishop's Stortford, Herts, CM23 4EG
Haymeads Health Centre, Herts and Essex Hospital, Bishop's Stortford, Herts, CM23 5JH
As part of the General Data Protection Regulations (GDPR), patients have a right to access their health records. You can have access to your records by one of the following methods:
We can refuse to comply with a subject access request if it is manifestly unfounded or excessive, taking into account whether the request is repetitive in nature. If we consider that a request is manifestly unfounded or excessive we can:
In either circumstance we will justify our decision. If we decided to charge a fee we will contact you promptly and inform you of the likely costs. We do not need to comply with the request until the fee is received.
We will act on the subject access request without undue delay and at the latest within one month of receipt. We will calculate the time limit from the day after we receive the request (whether the day is a working day or not) until the corresponding calendar date in the next month.
We can extend the time to respond by a further two months if the request is complex or we have received a number of requests from the patient. We will let you know within one month of receiving your request and explain why the extension is necessary.