Friends & Family Test

The Friends and Family Test (FFT) has been updated and, in the new version (in use from 1 April 2020), patients and service users, along with their carers and relatives, can anonymously answer the new, simpler question: “Overall, how was your experience of our service?”.

You are invited to select one of six response options and then leave comments to explain what happened, what worked well or how the service could be improved.

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for the service to celebrate positive feedback and identify opportunities to make improvements. This lets staff know that their efforts have been appreciated. Information about what could have been better is used to continuously improve Church Street Partnership services.

Church Street Partnership wishes to thank you in advance for completing the FFT. Find out more at www.nhs.uk/friendsandfamily.