Prescriptions

Ordering repeat prescriptions

Important: Important Notice for Patients

To help ensure prescription requests are received safely and processed accurately, we will no longer accept routine prescription requests submitted by pharmacies via email.

With immediate effect, any routine prescription requests received from pharmacies will be rejected and will not be processed by the practice.

How to order your medication

Patients should order their own repeat medication using one of the approved methods:

Online via our website (preferred method)
Using the NHS app or other approved online service
Filling out a paper request at one of our branches

Exemptions

We understand that some patients may be unable to manage their own prescription ordering. For this reason, we will continue to accept prescription requests from pharmacies on behalf of patients who are:

Housebound
Living with dementia
Have a learning disability
Living with a serious mental illness
Otherwise identified as vulnerable and unable to order their medication independently

Need help?

If you are unsure how to order your medication online or think you may qualify for an exemption, please contact the practice and a member of our team will be happy to help.

Thank you for your understanding and cooperation.

Please click here to submit an Online Consult to request a prescription

NHS App - Requesting Medication

If you are unable to request your medication through the NHS App, this may be because a medication review is due.

Please submit your request instead via the practice website. This ensures your request is received safely and allows the clinical team to review it appropriately, and let you know the next steps.

Important: Telephone Requests

Prescription requests cannot be taken by telephone, except in exceptional circumstances where this has been agreed in advance with your GP.

We kindly ask that you do not request reception staff to make exceptions to this policy.

How to Request Repeat Medication

All requests for repeat prescriptions must be made in writing. You can do this in one of the following ways:

NHS App, SystmOnline, or Airmid App (You will need to register to use this service)
Online consultation using our AccuRx service (see link below)
Your nominated pharmacy, if you meet the eligible criteria
Repeat request form submitted in person at the surgery

Urgent Medication Requests

If you need medication urgently, for a life-threatening or serious health condition (see list of eligible same day medications below), please submit your request via Accrux online consult (link below).

Clearly state which medication you need urgently
Explain why it is required
Include any other relevant information.

IMPORTANT: Urgent requests will be assessed during clinic hours and, where appropriate, a prescription will be issued the same day (subject to the time of submission). Non-urgent requests will be processed as a routine prescription request.

Same Day Medications

SAME DAY URGENT MEDICATIONS

Condition/Drug Class

Adrenaline injections (Epipen, Anapen, Jext)
Angina – GTN spray
Anticoagulants
Antidepressants
Antimicrobials (‘Rescue packs’)
Antiplatelet drugs
Asthma reliever medications
Diabetes medications (insulins)
Epilepsy medications
Immunosuppressants
Long term oral steroids
Opiates
Palliative care medications
Parkinson’s medications

Prescription Processing Times

Routine repeat prescriptions are processed within 3 full working days, starting the day after request is received.
Weekends and bank holidays are not included in this timeframe.
Ideally, requests should be made 7 days before medication is due.

Checking the status of your prescription (is it ready yet?)

Our reception team can no longer check or confirm whether a prescription is ready for collection. This includes prescriptions sent to your nominated pharmacy. Please do not ask them to make an exception.

To check your prescription is ready:

Use the NHS app or your online account (if requested digitally)
Contact or visit your pharmacy directly

Many pharmacies offer text alerts or app notifications when prescriptions are ready.

Medication Reviews

A medication review is an important check‑in with our clinical team to make sure your medicines are still safe, effective, and right for you. During the review, the clinician will look at how well your medication is working, discuss any side effects, and check whether any monitoring tests (such as blood tests or blood pressure readings) are needed.

If you do need a blood test, our team will contact you to arrange this. Please continue to request your medication as normal in the meantime. This ensures you do not run out while we organise any tests or appointments required.

Thank you for helping us keep your care safe and up to date.