Secondary Care – Hospital Appointments

GP surgeries provide primary care to the communities they serve. If more specialist treatment or investigations are required, patients are referred by GPs to secondary care services. This includes hospital out-patients and mental health services.

Most hospital referrals from the surgery go to the Princess Alexandra Trust, and appointments will be at the Princess Alexandra Hospital (Harlow), St. Margaret’s Hospital (Epping) or the Herts and Essex Hospital (Bishop’s Stortford), depending on with speciality you have been referred to. The Rivers Hospital (Sawbridgeworth) also host some NHS/PAH referrals.

If you have already been referred and are waiting for an outpatient appointment or follow up appointment at a hospital or specialist centre, you will need to contact them directly. You can find the details of who to contact on your appointment letter. The surgery is unable to book or chase an outpatient appointment on your behalf.

Princess Alexandra Hospital, Harlow, Patient Contact Centre:

01279 827 391 open 8am to 8pm . 
For further information regarding appointments at Princess Alexandra Hospital please visit www.pah.nhs.uk/appointments.

Addenbrookes Hospital, Cambridge:

New appointments: 01223 274593
Return appointments: 01223 274900

Broomfield Hospital, Chelmsford:

Referral Service: 0300 123 0771

Lister Hospital, Stevenage:

01438 284444

Please click here for further information regarding referrals

Transport to hospital

In Hertfordshire, GP surgeries do not arrange routine transport for hospital appointments. Patients normally make their own way to NHS appointments. Transport may be available to you depending on:

• your medical condition
• your mobility
• your support needs

To find out if you are eligible for patient transport, or to make a booking, please call the East of England Ambulance Service on 0345 605 1208.

The contact centre is open from 8am to 6pm, 7 days a week, with an answerphone operating outside of these times.   

Additionally, there are voluntary car services that may be able to help:

• CVS: 0300 123 1677
• RVS: 01992 552069

British Red Cross

The Red Cross also provide a service, funded by Hertfordshire County Council, called Support@Home. They can provide short term help with transport to GP or blood test appointments, among other things. Please call 01992 585972. Visit the Red Cross website for further details.

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.