Church Street Surgery

30a Church Street, Bishop's Stortford, Hertfordshire , CM23 2LY | Tel: (01279) 657636 - Please call NHS 111 after 18.30 (we are also closed weekends and Bank Holidays)

Thorley Health Centre, Thorley, Bishop's Stortford, Herts, CM23 4EG - Please call NHS 111 after 18.30 (we are also closed weekends and Bank Holidays)

Haymeads Health Centre, Herts and Essex Hospital, Bishop's Stortford, Herts, CM23 5JH - Front desk open 8.30am-12.30pm Mon-Fri

NHS

Rights and Responsibilities

Rights and Responsibilities

Violent or abusive behaviour towards staff will not be tolerated. Should this occur the patient may be removed from the surgery list.

Patients have a responsibility towards their own health management and those with a long-term condition (hypertension, diabetes, asthma etc) should:

  • Attend for regular (usually annual or 6 monthly) reviews with a nurse or GP and
  • Order any repeat medication in good time to avoid running out.

Patients should endeavour to cancel any appointments that they no longer need. Repeated wasting of appointments may result in the patient being removed from the practice list.

Our staff have responsibility towards the care and dignity of each of our patients and endeavour at all times to respect race, age, gender and disability.

Privacy / Fair Processing

The practice and health professionals caring for you keep records about your health and any treatment or care you receive. Your records are private and you have the right to expect that they are kept secure and confidential. Different organisations within the NHS sometimes have to share information about you, for example when you are referred by the GP to a hospital specialist.

The NHS and local council services (such as social care) are also working more closely together to ensure you receive the most appropriate care, and may also need to share information. This will only be done with your consent and knowledge and you have the right to ask for this information not to be shared.

To read the NHS leaflet about information sharing please see the, Fair Processing Notice.

To read the Practice Privacy Notice explaining why we collect information about our patients and how we use that information, please see the, Privacy Notice.

Please note: this Privacy Notice has been updated to reflect the General Data Protection Regulations.