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Call 111 - When it is less urgent than 999

Telephone Advice & Visits

Urgent telephone advice

If you have a query or problem that will not wait until the next day then you can request a telephone consultation from the duty doctor. The receptionist will take your contact number and ask for details of your problem; it is important that you provide these details as it helps the GPs to prioritise the calls. Serious, urgent conditions are highlighted to the duty doctor immediately. Where appropriate, nurses can also provide telephone advice.

Routine telephone advice

If you have a routine query, such as requiring clarification on a test result, you will be offered a routine call from a GP or nurse within the next week, dependent on the working pattern of the clinician.

We are also able to offer video consultations with a clinician. You will receive a link via SMS to an online, secure and confidential video consultation.

Urgent home visits

If you have an urgent need for a home visit telephone the surgery and the receptionist will take your details and notify the duty doctor. The doctor will call you as soon as possible and discuss your problem with you or your carer. Same day visits in Hertfordshire are carried out by the Acute In-Hours Visiting Service, provided by Herts Urgent Care. It is a HUC GP that will visit you and the surgery will receive a written report by the next working day.

Routine home visits

Housebound patients requiring a routine or non-urgent home visit will be visited by one of the practice GPs. These visits can take several weeks to organise, longer if you require a specific GP. Home visits take a long time and if you are able to come into the surgery with assistance for routine reviews you are likely to be seen sooner and with a greater choice of GP.

Hospital Discharge Medication

If you have a query about medication you received recently from Princess Alexandra Hospital, please call their patient medicine helpline: 01279 827054 (Mon-Fri, 9am - 5pm)

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