Show Side Menu
To view, print or save our practice booklet, click here
Call 111 - When it is less urgent than 999

Secondary Care - Hospital Appointments

GP surgeries provide primary care to the communities they serve. If more specialist treatment or investigations are required, patients are referred by GPs to secondary care services. This includes hospital out-patients and mental health services.

Most hospital referrals from the surgery go to the Princess Alexandra Trust, and appointments will be at the Princess Alexandra Hospital (Harlow), St. Margaret's Hospital (Epping) or the Herts and Essex Hospital (Bishop's Stortford), depending on with speciality you have been referred to. The Rivers Hospital (Sawbridgeworth) also host some NHS/PAH referrals.

Once the referral has been sent, the practice has no information regarding appointment location or date. Queries for PAH referrals should be made to:

  • the Princess Alexandra Patient Contact Centre: 01279 827391

Transport to hospital

In Hertfordshire, GP surgeries do not arrange routine transport for hospital appointments. Patients normally make their own way to NHS appointments. Transport may be available to you depending on:

  • your medical condition
  • your mobility
  • your support needs


The East of England Ambulance Service are providing a caretaker service until a permanent provider can be put in place. The number for patients to call is 01603 481 208.

The contact centre is open Monday - Friday 8am - 6pm, with an answerphone available to take messages outside of those times.

Additionally, there are voluntary car services that may be able to help:

  • CVS: 0300 123 1677
  • RVS: 01992 552069

British Red Cross

The Red Cross also provide a service, funded by Hertfordshire County Council, called Support@Home. They can provide short term help with transport to GP or blood test appointments, among other things. Please call 01992 585972. Visit the Red Cross website for further details.

Local Services. Ready to Help You
The Osteopahic Centre