Rights and Responsibilities
Violent or abusive behaviour towards staff will not be tolerated. Should this occur the patient may be removed from the surgery list.
Patients have a responsibility towards their own health management and those with a long-term condition (hypertension, diabetes, asthma etc) should:
- Attend for regular (usually annual or 6 monthly) reviews with a nurse or GP and
- Order any repeat medication in good time to avoid running out.
Patients should endeavour to cancel any appointments that they no longer need. Repeated wasting of appointments may result in the patient being removed from the practice list.
Our staff have responsibility towards the care and dignity of each of our patients and endeavour at all times to respect race, age, gender and disability.
Privacy / Fair Processing
The practice and health professionals caring for you keep records about your health and any treatment or care you receive. Your records are private and you have the right to expect that they are kept secure and confidential. Different organisations within the NHS sometimes have to share information about you, for example when you are referred by the GP to a hospital specialist.
The NHS and local council services (such as social care) are also working more closely together to ensure you receive the most appropriate care, and may also need to share information. This will only be done with your consent and knowledge and you have the right to ask for this information not to be shared.
To read the NHS leaflet about information sharing, click here.
To read the Practice Privacy Notice explaining why we collect information about our patients and how we use that information, click here. Please note: this Privacy Notice has been updated to reflect the General Data Protection Regulations.
My Care Record
The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to www.mycarerecord.org.uk
Please download the documents below for information regarding
My Care Record Fair Processing Notice
My Care Record Information For Patients
Enhanced Data Sharing Model (eDSM)
Church Street Partnership uses computer software, called SystmOne, to maintain and store your electronic medical record. These records store confidential information about your health and the care that you have received. It will contain contributions from various health and social care organisations, especially if you have a lot of health issues or a complex past medical history. These may include records from hospitals, health visitors, out of hours GP services, private medical consultants to mental health services: in fact, any service involved in your care.
SystmOne is used widely across the NHS and offers the potential for other organisations to access your full medical record in order to benefit the care that they can provide you. For example, you may be working or on holiday in a different part of the country and need care from a hospital or clinic. If you have a mobile telephone number or email address recorded in your record held by Church Street Partnership, or if you have SystmOnline access, you will be sent a verification code which you can then share with the other healthcare provider to grant them access to your full medical record. This access is one time only and will cease when they have finished the episode of care. Your right to care is not effected should you decline to share access.
If you do not have a mobile phone or email address and don’t use SystmOnline, then Church Street Partnership can record your choices about which organisations you are happy to share your whole record with. For example, if you are housebound you may choose to always allow the district nursing team full access to your medical record without the need for verification each time they visit you.
There are three levels of access within this scheme, and you can decide which is applied.
- Level 1: No other SystmOne organisation requires verification to access your full medical record.
- Level 2: Some SystmOne organisations are granted access to your full medical record without verification, but others require verification.
- Level 3: No other SystmOne organisations are allowed to access your full medical record.
The Practice default setting is Level 2 and the following organisations (who have data sharing agreements with East and North Herts CCG) are allowed unverified access to patient records:
- E&NH Integrated Community Team – Stort Valley and Villages (District Nurses)
- E&NH Respiratory Care Services
- E&NH Child Health Unit
- Hertfordshire Community Hospitals
- Hertfordshire Diabetes Service
- Herts Children Looked After & Care Leavers Service
- Herts PHN - East Herts, Broxbourne & WelHat (School nurses & health visitors)
- Herts Specialist Palliative Care
- HUC – Integrated Urgent Care (Out of Hours GP service)
- Isabel Hospice
- Princess Alexandra Hospital
- Shared Care Record – Princess Alexandra Hospital
You should still be asked about your record sharing choices, but these organisations will not need the verification code. You can customise which organisations from the above list have access via your SystmOnline account, or by asking at the surgery.
All other SystmOne using organisations will need to obtain a verification code from you in order to access your full medical record. When requesting access, they should explain you why they need to see your full medical record in order for you to make an informed choice about sharing.
For more information about SystmOnline and the new sharing controls, please go to
For more information on data sharing click here to download the document.