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Open Letter to Our Patients


Dear All,

The recent outbreak of Covid-19 is placing new and increasing challenge on our practices, and our primary concern remains keeping our patients and our staff as safe as possible.

For that reason, we are putting in place, some pre-emptive contingencies to reduce the possibility of spreading the virus.

These measures may be different from practice to practice, and we ask for your patience and co-operation in supporting any measures put in place to protect you.

Practices have suspended online appointment booking, to mitigate any risk that potentially infected patients booking an appointment online attend the surgery when they should be receiving advice to self-isolate and use the NHS 111 online service:

111 will arrange for testing, if needed and will advise on self-isolation measures, should they be necessary

We have suspended our Open Access and Sit and Wait facilities for the same reason.  For all medical issues please call the surgery as usual. If your need is urgent for the day you will be added to a telephone clinic.  A Clinician will call you and either manage your problem on the phone or arrange a same day appointment if needed.  Telephone appointments allow for triage and are more effective in signposting patients to the most appropriate service.


Some of our practices offer E-Consult, and we would encourage people to use this facility for non-urgent queries. You do not need to be registered for online access to avail of this service.


You may be asked at times to wear a mask whilst being examined, and we ask that should this be requested of you, that you comply.  We need to keep our clinicians safe, so they can continue to treat patients.


We would like to reassure you that we are continually refining our plans for this outbreak and are working together to minimise impact on our services


A weekly update will be provided on our website


We thank you for your understanding.


Bishop’s Stortford GPs








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