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Coronavirus Information

COVID-19 Vaccinations - Information

Please visit for the most recent update on the COVID-19 vaccination programme in the Stort Valley & Villages Locality. This link will take you to the Stort Valley & Villages Primary Care Network website. 

For further patient information leaflets please visit

 'Why do I have to wait?' Leaflet

Face Coverings

It is now mandatory to wear a face covering when you visit a hopsital, doctors surgery and on public transport. From 24th July 2020 will be mandatory to wear a face covering in shops and public areas.

GP's are unable to provide individual risk assessments or letters for patients who wish to be exempt from wearing a face covering.

For information on masks and face coverings please visit


Update December 2021
Help and support available from GP practices


Following the COVID-19 booster announcement from the Prime Minister on Sunday 12 December 2021, all GP practices and pharmacies are working to provide vaccinations for all eligible adults aged over 18 in line with national timeframes.


To free-up staff to deliver this vaccination programme your local GP surgery have to prioritise GP services and pause some routine healthcare appointments. They will continue to deliver patient care and will focus our support on those most in need as outlined below.


If you have an appointment booked with your local practice please assume that this is going ahead and attend as planned. They will contact you if we need to change your appointment: you do not need to contact them.


Still here for you when you need them


While practices will need to pause some routine services, there are some things that we know cannot wait. Please continue to contact them if you (or someone you care for)


· have a serious or urgent health concern that you need to speak to someone about today;


· have worrying symptoms that could be a sign of cancer and need investigating;


· have been contacted about booking cervical and other screening or immunisations;


· have a complex long-term condition that you need ongoing help with;


· have a serious mental illness and need support;


· have a learning disability and need medical help.


For all other things we would encourage you to seek help in other ways as described below.


Accessing services


If phone lines are busy, please use their online form to seek help.


When contacting please tell the trained member of staff as much as you can about what’s wrong so that they can help direct you to the healthcare professional best suited for your health care needs which might be a GP, nurse or another specialist such as a physiotherapist, pharmacist or paramedic. The information you provide will also help them to prioritise your care if it’s something urgent.


The priority will be to ensure you receive care quickly and the practice might offer you an telephone, video or face-to-face appointment, arrange a home visit or refer you to another service.


Other sources of help


There are a number of ways to get health advice and care if you, a family member or a friend feel ill.


· Visit the NHS website – for advice and information on how to look after yourself and your family. It covers thousands of illnesses and conditions:


· Visit a pharmacist – for expert advice and low-cost medicines to ease your symptoms and help treat your condition. Pharmacists are trained to spot worrying symptoms that require urgent medical help. Every area has a late opening pharmacy and most have consulting rooms where you can ask for advice in private. Go to to find your nearest open pharmacist. · Visit or call 111 – for free, round the clock help when your GP is closed, when it’s an urgent but not a life-threatening 999 situation, or if you are unsure where to go


to get the right help for your medical condition. You can telephone 111 to get straight through to mental health advice.


COVID-19 vaccinations


Practices are contacting patients registered with them and will call you in to be vaccinated when you are eligible. Please wait to hear from them rather than calling them to check or make an appointment. This will help to keep phone lines free for patients needing medical help. You can also book a vaccination through the national booking service website or go to the Healthier Future website to check your eligibility for a vaccination, see answers to frequently asked questions, or find out about walk-in appointments.


Housebound patients


Practices will continue to provide home visits, where necessary, for housebound patients who need to be see in person and who have no other alternative due to immobility or very serious ongoing health conditions.


Housebound patients are a priority for COVID-19 boosters. If you haven’t yet heard from your practice please be reassured that they will contact you to make an appointment as soon as they can.



Newsletter - September 2020 update


Please see this document for the September 2020 Coronavirus update

Concerned about Coronavirus?


Thank you for your patience and cooperation  

Updated Information relating to COVID-19

Concerned about Coronavirus? September Newsletter


Privacy Notice

Please see Privacy Notice for the Privacy Notice relating to COVID-19

Patients seeking medical advice about returning to work or school

Patients who are in the vulnerable (but not shielded) group who have concerns about returning to work may contact the surgery for information or advice to share with their employers. While GP's may decide to provide a medical summary for patients, your GP's will not be able to give advice about returining to work, as they will not know the individual circumstances of a patient's workplace. This is a HR issue between the patient and their employer. GP's will also be unable to provide letters for parents who are concerned about their children returning to school. It is for parents to determine if it is safe for their children, in discussion with the school whether to return to school.

Advice for Parents

Please see Information Leaflet - click here for our information leaflet for advice for parents during Coronavirus  

We also have a fact sheet designed for children to explain Coronavirus. Please click here for further information 

Please see our Easy Read Version 


Visiting the Surgery - please see our helpful video for parents and children about the changes at our practice and what to expect when you visit. 



Self Isolation, Distancing and Shielding


The govenment has written to the very high risk group of patients, advising that they isolate until 30th June 2020 at home. From 1st August 2020 the shielding period will be suspended, although social distancing measures should still be adhered to. 


The information for the shielding groups was taken from a national database and NHS England has now instructed GP surgeries to identify further very high risk patients. The practice has written to these patients, with a follow up phone call to identify any support needs.


In the interim, all other patients will need to make their own decisions with regards to self-isolating.


For further help and support with collecting medication, shopping and isolation please see the links below for information and support. In Bishop's Stortford the volunteer group Operation CommUNITY can be contacted via Herts Help (see below).


Herts Help

0300 123 4044


Age UK Herts

0300 345 3446


Gov.UK Website


Information can also be found in the Coronavirus Patient Information Leaflet 




NHS 111

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. 

Use this service if: 

- you think you might have coronavirus


- in the last 14 days you've been to a country or area with a high risk of coronavirus (see coronavirus advice for travellers and a list of high risk countries on

- you've been in close contact with someone with coronavirus 

Do not go to a GP surgery, pharmacy or hospital. You can submit an eConsult or telephone the surgery. Stay indoors and avoid close contact with other people.


Call 111 if you need to speak to someone.

Further information and details of how to self-isolate are available on 

Advice accurate of 04/03/2020 


Corona Virus Testing


Trace and Track


The Trace and Track service is now up and running - please see link below for further information and guidance.  




Sexual Health Services 



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