It is now mandatory to wear a face covering when you visit a hopsital, doctors surgery and on public transport. From 24th July 2020 will be mandatory to wear a face covering in shops and public areas.
GP's are unable to provide individual risk assessments or letters for patients who wish to be exempt from wearing a face covering.
For information on masks and face coverings please visit
Following Government guidelines, From Monday 23rd March, Open Access at Haymeads Surgery, Church Street and Thorley Health Centre will be closed to the general public. We have also suspended the online booking system for the time being. Please do not visit these sites for any reason unless you have been specifically asked to come in by a doctor or a nurse. On arrival you will need to ring a bell to gain entry.
Prescriptions can be sent to you by post or to your pharmacy. For any medical or prescription queries please complete an eConsult form via our website. You do not need to be registered for online access to do so. You can also request a prescrption or access eConsult via the NHS App
Thank you for your patience and cooperation
Please see here for the Privacy Notice relating to COVID-19
Patients seeking medical advice about returning to work or school
Patients who are in the vulnerable (but not shielded) group who have concerns about returning to work may contact the surgery for information or advice to share with their employers. While GP's may decide to provide a medical summary for patients, your GP's will not be able to give advice about returining to work, as they will not know the individual circumstances of a patient's workplace. This is a HR issue between the patient and their employer. GP's will also be unable to provide letters for parents who are concerned about their children returning to school. It is for parents to determine if it is safe for their children, in discussion with the school whether to return to school.
Advice for Parents
Please see here for our information leaflet for advice for parents during Coronavirus
We also have a fact sheet designed for children to explain Coronavirus. Please see here for further information
Please see here for an Easy Read version
Visiting the Surgery - please see our helpful video for parents and children about the changes at our practice and what to expect when you visit.
Self Isolation, Distancing and Shielding
The govenment has written to the very high risk group of patients, advising that they isolate until 30th June 2020 at home. From 1st August 2020 the shielding period will be suspended, although social distancing measures should still be adhered to.
The information for the shielding groups was taken from a national database and NHS England has now instructed GP surgeries to identify further very high risk patients. The practice has written to these patients, with a follow up phone call to identify any support needs.
In the interim, all other patients will need to make their own decisions with regards to self-isolating.
For further help and support with collecting medication, shopping and isolation please see the links below for information and support. In Bishop's Stortford the volunteer group Operation CommUNITY can be contacted via Herts Help (see below).
0300 123 4044
Age UK Herts
0300 345 3446
Information can also be found in the Coronavirus Patient Information Leaflet
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus
- in the last 14 days you've been to a country or area with a high risk of coronavirus (see coronavirus advice for travellers and a list of high risk countries on nhs.uk)
- you've been in close contact with someone with coronavirus
Do not go to a GP surgery, pharmacy or hospital. You can submit an eConsult or telephone the surgery. Stay indoors and avoid close contact with other people.
Call 111 if you need to speak to someone.
Further information and details of how to self-isolate are available on nhs.uk.
Advice accurate of 04/03/2020
Corona Virus Testing
Trace and Track
The Trace and Track service is now up and running - please see link below for further information and guidance.
Sexual Health Services