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Rights And Responsibilities

Rights and Responsibilities

Violent or abusive behaviour towards staff will not be tolerated. Should this occur the patient may be removed from the surgery list.

Patients have a responsibility towards their own health management and those with a long-term condition (hypertension, diabetes, asthma etc) should:

  • Attend for regular (usually annual or 6 monthly) reviews with a nurse or GP and
  • Order any repeat medication in good time to avoid running out.

Patients should endeavor to cancel any appointments that they no longer need. Repeated wasting of appointments may result in the patient being removed from the practice list.

Our staff have responsibility towards the care and dignity of each of our patients and endeavour at all times to respect race, age, gender and disability.

Privacy / Fair Processing

The practice and health professionals caring for you keep records about your health and any treatment or care you receive. Your records are private and you have the right to expect that they are kept secure and confidential. Different organisations within the NHS sometimes have to share information about you, for example when you are referred by the GP to a hospital specialist.

The NHS and local council services (such as social care) are also working more closely together to ensure you receive the most appropriate care, and may also need to share information. This will only be done with your consent and knowledge and you have the right to ask for this information not to be shared.

To read the NHS leaflet about information sharing, click here.

To read the Practice Privacy Notice explaining why we collect information about our patients and how we use that information, click here.

My Care Record

The people caring for you need access to your health and care record in order to make the best decisions about your diagnosis and treatment. For this to happen more quickly and to improve the care you receive, a new process has been put in place. With your permission, My Care Record will provide health and care professionals directly involved in your care, access to the most up-to-date information about you. To find out more please go to

Please download the documents below for information regarding  

My Care Record Fair Processing Notice

My Care Record Information For Patients


Your Neighbourhood Professionals. Just a Click Away! J E Williamson The Osteopahic Centre Fairweather Windows Woo Pilates Amy Burrell
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Church Street Surgery - 30a Church Street, Bishop's Stortford, Hertfordshire , CM23 2LY
  • Telephone (01279) 657636
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Your Neighbourhood Professionals. Just a Click Away! J E Williamson The Osteopahic Centre Fairweather Windows Woo Pilates Amy Burrell
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